Hotel Alfa Zermatt is a recently renovated 4-star family hotel. The hotel is located in the heart of Zermatt, offering a central yet quiet setting. Guests can enjoy a large sunny terrace with fantastic views of the mountains. Accessibility to nearby attractions and the stunning Matterhorn adds to its significance.
Location
The hotel is situated just 550 metres from the Zermatt train station and 80 km from Sion. A transfer service to and from the train station adds convenience for guests. Nearby points of interest include the Matterhorn, walking paths, and local cultural sites.
Rooms
Double rooms feature either queen-size or twin beds, with some offering a private balcony facing south towards the Matterhorn. Each room is equipped with a minibar, TV, hairdryer, and free Wi-Fi. Shared bathroom options are available for north-facing rooms with a convenient location.
Eat & Drink
Breakfast is served in the dining room 'Mountain View' of the sister hotel, Metropol & Spa, featuring a rich complimentary buffet with an organic food corner. Selected international cuisine dishes are available for lunch and dinner as well. Additional dining choices are easily accessible within Zermatt.
Leisure & Business
Guests have access to a spacious spa and wellness area at the Metropol & Spa, which includes a swimming pool, whirlpool, sauna, steam grotto, Kneipp baths, and a gym. A comfort-focused atmosphere is enhanced by a cozy hotel bar, and a solarium option is available for an additional fee.
View all
Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Friendly service
Convenient location
Cramped rooms
Noisy railway line
8.0/10
Great
Rooms
7.5
Location
8.9
Service
8.4
Dining
8.5
Guest reviews
8.0/10
based on 20 reviews
8.3
8.3/10 based on 588 reviews
Arthur
United Kingdom,
June
2024
7.8/10
My stay at the hotel was overall pleasant, with clean rooms and friendly staff. However, the room size was a bit small, and the lack of a private toilet was noticeable. The service was exceptional, especially when the staff prepared our breakfast for an early departure, though there was a slight misunderstanding when I requested a to-go coffee cup. The location was convenient, right in the heart of town with easy access to nearby shops and amenities. The dining experience exceeded my expectations with delicious food and a warm atmosphere, but it was a bit standard. The facilities were adequate, though there were some missed opportunities for improvement.
Rooms
7.0
The room had a shared toilet but was impeccably clean with a lovely mountain view, albeit quite tiny for comfort.
Service
9.0
The service was exceptional, with staff even preparing our breakfast for an early departure, although there was a minor issue with my request for a to-go coffee cup.
Location
8.0
The location was fantastic, right in the middle of town with easy access to shops and services. The sister hotel's amenities made the stay even more convenient.
Dining
8.0
The dining experience was delightful, with high-quality food served in a warmly designed restaurant, even though it was slightly standard.
Facilities
7.0
The facilities were satisfactory, but there were missed opportunities for improvement.
Charlie
United Kingdom,
June
2024
7.4/10
The hotel is in a convenient location near the main street and supermarkets, with easy access to nearby stations. The rooms are spotlessly clean but somewhat small and have a dated interior. The staff are nice but could improve on room entry procedures. Dining options nearby make the stay enjoyable and good value.
Rooms
7.0
The rooms are spotlessly clean but a bit small and smell old.
Service
7.0
The staff are very nice, although they enter rooms without much consideration.
Location
8.0
The location is very convenient, close to supermarkets and the main street.
Dining
8.0
Dining options nearby are enjoyable and offer good value.
Facilities
7.0
Mark
United States,
May
2024
8.8/10
I found the hotel to have rooms that were a bit on the snug side but offered a breathtaking view of the Matterhorn with the sun streaming in. The service was highly efficient and very pleasant, and the location was perfect for exploring Zermatt. The dining experience was the best I've had in a long time, and the facilities were top-notch.
Rooms
7.0
The rooms, though a bit small, overlooked the Matterhorn with sun pouring in during the day.
Service
9.0
The service was top-notch, with highly efficient and very pleasant staff.
Location
9.0
The location was perfect, close to the train station and offering a great view next door for only 15 francs.
Dining
10.0
The dining experience was absolutely fantastic, with a huge selection and views of the Matterhorn.
Facilities
9.0
The hotel had excellent facilities that enhanced my overall experience.
David
United Kingdom,
April
2024
9.2/10
I had a wonderful stay at this hotel. The rooms were great, comfortable, and clean, offering fantastic views of the Matterhorn. The service was exceptional, with kind and helpful staff taking care of every detail. The location was perfect, close to all the attractions in Zermatt. The dining experience was delightful, especially the indulgent pastries. The facilities were top-notch, making my stay even better.
Rooms
9.0
The rooms were great, comfortable, and clean with a view directly overlooking the Matterhorn.
Service
9.0
The staff was very kind and helpful, providing excellent service throughout my stay.
Location
10.0
The location of the hotel was perfect, conveniently close to the train station and offering wonderful views of the Matterhorn.
Dining
9.0
The dining experience was superb, with a variety of delicious options, including indulgent pastries.
Facilities
9.0
The facilities at the hotel were fantastic, enhancing my overall experience during the stay.
Alvin
United States,
March
2024
7.2/10
My stay at the hotel offered a mix of positives and negatives. The room with a view of the Matterhorn was comfortable for a two-night stay; however, it had a really bad smell and wasn't as clean as expected. Despite being tiny, it had all the necessary amenities, including a washbasin. The service was amazing and very helpful, although the space was really tight. The location was convenient but a bit far from the train station, nestled between a river and sports pitches. The dining experience with floor-to-ceiling windows showcasing the Matterhorn view was extensive and nice. Overall, a stay with ups and downs.
Rooms
6.0
The room, despite the sensational view of the Matterhorn, had a bad smell and wasn't as clean as expected. It was tiny but had all the essential amenities.
Service
8.0
The service was amazing and very helpful, even though the space was tight.
Location
7.0
The location, while convenient, was a bit far from the train station but offered wonderful views of the Matterhorn.
Dining
8.0
The dining experience, with a perfect view of the Matterhorn, was surprisingly good with extensive options.
Facilities
7.0
The facilities were basic but functional.
John
United States,
March
2024
8.0/10
Staying at this hotel was a mixed experience. While the room was clean and comfortable for a two-night stay, the open accessibility to the main street made me cautious about leaving my belongings there. The outdated bed definitely needs replacement for a better sleeping experience. The service was friendly and accommodating, providing a simple take-away breakfast one day before and offering access to the facilities at the nearby Metropol Spa Hotel. The location was a highlight, conveniently close to the train station, with breakfast available at the adjacent hotel known for its excellent options. However, some areas of improvement are essential to fully enjoy the stay.
Rooms
7.0
The rooms were comfortable for a two-night stay but need refurbishing and a new bed for added comfort. Open accessibility to the main street raised security concerns.
Service
9.0
The service was very friendly, providing a simple breakfast to take away and offering access to facilities at the Metropol Spa Hotel.
Location
9.0
The hotel's location was very good, close to the train station and offering an excellent breakfast at the neighboring hotel. The central placement provided easy access to Zermatt attractions and facilities.
Dining
8.0
The dining experience, including an excellent buffet-style breakfast with plenty of fresh choices, was taken at the hotel next door.
Facilities
7.0
The facilities offered were satisfactory, with the opportunity to use those at the neighboring Metropol Spa Hotel.
Kenneth
United States,
March
2024
7.0/10
Staying in this hotel is totally worth the money. The rooms, though comfortable, could have been better, especially when they shut off for periods of the night. Overall, it was a cozy experience, even if the rooms were slightly on the small side.
Rooms
7.0
The rooms were comfortable, perhaps a tad on the small side.
Service
5.0
The service was a mix; some staff acted offended at simple requests like a to-go coffee cup, while others were very friendly. However, barging into rooms without knocking early in the morning was a bit uncomfortable.
Location
8.0
The location is very convenient, close to nearby stations and in a calm area. It's just a short 5-minute walk from the train station, with the added bonus of breakfast options in a neighboring hotel.
Dining
7.0
The dining experience was good, with a variety of options at Hotel Metropol.
Facilities
8.0
The hotel offers all you could need, making it a great place to stay. However, occasional room isolation during the night may be a downside.
Thomas
United Kingdom,
February
2024
8.6/10
The hotel is nestled in a superb location with views of the Matterhorn, just steps away from the Sunegga lift. The rooms, while slightly aged, offer a charming ambiance and are kept impeccably clean. The breakfast staff can be a bit inflexible, but the overall service is warm and helpful. Dining at the adjacent Metropole restaurant exceeds expectations. An exceptional value for a memorable stay in front of the fabulous mountain.
Rooms
8.0
The rooms had a shared toilet that was super clean throughout our stay and offered a good view of the Matterhorn. They were slightly aged but had an attractive allure.
Service
9.0
The service was kind, with a smile and greeting always at hand, whether at the bar or during breakfast. The shoe shine service adds a nice touch of care and attention.
Location
9.0
The location is perfect, situated between the river and the artificial sports pitches, a short walk from the train station and the Gornergrat Bahn station. Offering a great view next door for only 15 francs, it's a superb spot to explore the scenic wonders of Zermatt.
Dining
9.0
Dining at the Metropole, the sister hotel next door, was beyond our expectations. The good quality food, warmly designed restaurant, and especially nice staff made each meal a delightful experience.
Facilities
8.0
The facilities are well-maintained and provide everything needed for a comfortable stay. The absence of specific extras like ice machines and free massages after skiing may be missed, but overall, the amenities meet the requirements.
Elliot
United Kingdom,
January
2024
8.0/10
The hotel offers a comfortable stay with a view of the Matterhorn, though some rooms may need a facelift. The service is excellent with a warm and friendly atmosphere. The location is perfect for easy access to attractions. Dining exceeds expectations while some facilities could use improvement.
Rooms
7.0
My room had a view of the Matterhorn and was basically comfortable despite the very old furniture. However, it felt openly accessible to everyone walking past on the main street, so I was cautious about keeping my stuff there.
Service
9.0
The staff offered me breakfast and greeted me with a smile whether at the bar or serving breakfast. They were perfectly helpful, friendly, and warm, providing exceptional service.
Location
9.0
The hotel's location is excellent, right in the center of town, with easy access to the train station and other attractions within a short walk.
Dining
8.0
The dining experience was more than I expected, with good quality food, a warmly designed restaurant, and especially nice staff.
Facilities
7.0
The facilities were decent overall, but some areas may need improvement to enhance the guest experience.
Ian
United Kingdom,
December
2023
9.2/10
My stay at the hotel was truly amazing! The rooms, although tiny, had everything you need, and the washbasin even had an amazing Matterhorn view from the bed. I also loved having a balcony with a very nice view of the Matterhorn.
Rooms
9.0
The rooms provided a cozy space with stunning Matterhorn views.
Service
9.0
The service was exceptional; the staff was extremely friendly and efficient. They even prepared packed breakfast for us when we had to leave early.
Location
10.0
The location was superb, just a few steps away from the Sunegga lift and very close to the train station. It was a perfect spot for exploring Zermatt!
Dining
9.0
The dining experience exceeded my expectations with a wide range of delicious food options. The restaurant staff was especially nice and the quality of food was superb.
Facilities
9.0
The hotel facilities were top-notch, providing everything needed for a comfortable stay.
Alistair
United Kingdom,
November
2023
7.8/10
The hotel is perfectly situated with a great view of the Matterhorn and just a five-minute walk from the main street. The rooms, although small, were clean, and the staff was very helpful and friendly. The location is centered in the heart of Zermatt, making it convenient for exploring.
Rooms
7.0
The rooms were clean, staff very helpful and friendly, close to ski lifts.
Service
8.0
The service was very friendly and welcoming, though one staff member entered without knocking.
Location
9.0
The hotel's location is excellent, providing a great view of the Matterhorn and close to the main street.
Dining
7.0
Dining was in the hotel next door with Spanish dishes available.
Facilities
8.0
The next-door sister hotel, the Metropol, offers a pool, a hot tub, and a sauna.
Fred
United States,
October
2023
9.0/10
The hotel is a gem in the heart of Zermatt, offering fantastic views of the Matterhorn and a peaceful atmosphere. The rooms, while not the largest, are clean and provide a cozy retreat. The service is outstanding with enthusiastic and helpful staff. The dining options are varied and delicious, set in a beautiful room with clear views of the Matterhorn. The facilities are modern and well-maintained, enhancing the overall experience.
Rooms
8.0
The rooms, though small, are clean and provide a comfortable stay.
Service
9.0
I was impressed by the enthusiastic and friendly service throughout my stay.
Location
10.0
The hotel is perfectly centered in the heart of Zermatt, offering stunning views of the Matterhorn and a quiet retreat from the bustling tourist areas.
Dining
9.0
The dining experience was top-notch, offering a variety of delicious options in a beautiful room with clear views of the Matterhorn.
Facilities
9.0
The hotel boasts modern and well-maintained facilities, adding to the overall comfort and convenience of the stay.
Andrew
United States,
September
2023
8.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were a bit cramped and lacked facilities, and being next to a noisy railway line was not ideal. However, they were surprisingly quiet and spotless, including the shared WC and bathroom. The service was exceptionally friendly, polite, and efficient, making my experience pleasant. The location was conveniently close to the train station and Zermatt ZBAG, offering great views of the Matterhorn. The dining experience was fantastic with a generous selection and views of Matterhorn. Overall, a decent stay with some drawbacks.
Rooms
7.0
The rooms, although a bit cramped and lacking, were surprisingly quiet and spotless.
Service
9.0
The service was truly friendly, polite, and efficient.
Location
8.0
The location was very convenient, close to the train station and offering great views of the Matterhorn.
Dining
10.0
The dining experience was absolutely fantastic, offering a huge selection and stunning views of Matterhorn.
Facilities
7.0
The facilities were adequate, meeting my basic needs during the stay.
Friendly service
Cramped rooms
Matthew
United Kingdom,
August
2023
9.0/10
I loved my stay at this hotel! The location was perfect, right in the center of town with easy access to everything. The rooms were cozy and offered stunning views of the Matterhorn. The service was top-notch, with friendly and helpful staff. The dining experience was excellent, with a wide variety of delicious options. However, the facilities could use a bit of improvement.
Rooms
9.0
The rooms with a view of the Matterhorn were cozy and offered stunning views.
Service
10.0
The service was top-notch, with friendly and helpful staff.
Location
10.0
The hotel's location in the center of town was perfect, with easy access to everything.
Dining
9.0
The dining experience was excellent, with a wide variety of delicious options.
Facilities
7.0
The facilities could use a bit of improvement.
Liam
United Kingdom,
August
2023
8.0/10
The hotel offers stunning views of the Matterhorn without extra charges, but the open accessibility of the shared bathroom to the main street can be a privacy concern. The service is friendly, with a few minor interruptions. The location is superb, near transportation and ski lifts. The dining experience is great at the neighboring hotel. Overall, a good value for money stay in Zermatt center.
Rooms
8.0
The rooms facing Matterhorn are cozy and clean.
Service
7.0
The staff, especially the young tall girl, was hospitable despite occasional interruptions.
Location
9.0
The hotel is conveniently located near the train station and the Sunegga lift.
Dining
9.0
The dining experience at the adjoining hotel Metropol is fantastic, offering a wide variety of choices.
Facilities
7.0
The facilities are good, but the shared bathroom accessibility can be a downside.
Hotel Villa Enrica - Aeolian Charme
Hotel Duomo
Minshan Hotel
The Originals Boutique, Hotel Aquilon, Saint-Nazaire
Louren Hotel
Sichuan Hotel
Hotel Giada
Yutong Hotel
Beijing Yu Long International Hotel
Hotel Roma
The Lemon Tree Hotel
Meisser Hotel "Superior"